Exchange and Return Policy

Welcome to Rozin Rose Gifts and Events We always strive to ensure customer satisfaction and provide the best shopping experience. If you need to exchange or return any product, please carefully read the following policy:

1. Exchange and Return Period:
   • Requests for exchange or return must be made within 7 days of receiving the order.
   • The product must be in its original condition, unused, unopened, and in the original packaging.
2. Non-Exchangeable or Non-Returnable Items:
   • Fresh flowers.
   • Customized gifts or products designed upon the customer’s request.
   • Discounted or special offer items (unless defective).
3. Conditions for Exchange and Return:
   • Proof of purchase is required (order number or invoice).
   • The customer is responsible for shipping costs unless the product is defective or a wrong item was sent.
4. Procedure:
   • To request an exchange or return, please contact our customer service through:
     • Phone: [Enter contact number]
     • Email: [Enter email address]
5. Refunds:
   • Refund requests are processed within 7-14 business days after receiving and verifying the product’s condition.

We appreciate your understanding and cooperation!