Terms and Conditions

The use of this Rozin Rose Gifts and Events website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website that is not the property of, or licensed to, the operator is acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• For all intents and purposes, our legal domicile remains the United Arab Emirates and all governing laws applicable remain the law of UAE only.

Cancellation Policy:

1. Cancellation Requests:
   • Cancellation requests must be made at least 24 hours before the scheduled delivery time. Requests made after this period will not be accepted.
2. Refunds:
   • If the cancellation is approved within the allowed time frame, a full refund will be issued to the original payment method.
   • Any transaction or processing fees, if applicable, will be deducted from the refund.
3. Custom Orders:
   • Custom orders (e.g., personalized flower arrangements, engraved gifts, or any other bespoke items) cannot be canceled once production has started.
4. No-Show or Refusal of Delivery:
   • If the recipient is not available at the specified address or refuses the delivery, the payment will not be refunded.

Delivery Terms:

1. Delivery Timing:
   • Delivery times are selected during the order process, with options for morning or evening slots.
   • Delivery fees may vary based on the location and will be disclosed during checkout.
2. Delivery Address:
   • Customers must ensure that the delivery address provided is accurate. Rozin Rose Gifts and Events will not be responsible for delays or failed deliveries due to incorrect address information.
3. Order Confirmation:
   • A confirmation email or SMS will be sent once the order is processed.
   • Our delivery team may contact the recipient to confirm details before delivery.
4. Emergency Situations:
   • In case of emergencies (e.g., severe weather or unforeseen circumstances), delivery may be delayed or rescheduled. Customers will be informed promptly.
5. Quality Assurance:
   • Products are delivered in excellent condition as described. If there are any issues with the product upon delivery, customers must contact us within 2 hours of receipt.
6. Special Occasion Deliveries:
   • During peak seasons (e.g., Valentine’s Day, Mother’s Day, New Year’s Eve), we recommend placing orders in advance to ensure product availability and timely delivery.